Our Guarantee

Warranty & Guarantee

Welcome to the replacement for Laptop batteries Store---Pcsbattery.co.uk.

Thank you for shopping with PCSBattery.co.uk. All replacement batteries are quality‑checked before dispatch. This limited warranty applies only to products purchased directly from our official website. Warranty service starts from the date of delivery.

Please also review our Return and Refund Terms for return‑related requirements and cost rules. All warranty returns require a valid RMA number.

1. Warranty Overview

  • 60 Day Return & Exchange Period: Refer to our Return and Refund Terms for full details.
  • 12Month Limited Warranty Service: Applies to manufacturing defects under normal use.
  • Mandatory RMA & product‑inspection process for all warranty claims.

2. 12 Month Warranty Coverage

Within 12 months from delivery date, your battery qualifies for warranty support if confirmed hardware defects exist, excluding misuse, accidental damage, unauthorised disassembly/repair, improper installation and normal battery wear‑out.

To submit a warranty claim, you need to provide:

  1. Order number or registered order email address
  2. Clear photos of battery labels, connectors and overall product condition
  3. Photo or video evidence demonstrating the fault (e.g., failure to charge, not detected by laptop)
  4. Your laptop model and original battery part number (if available)
  5. Brief description of troubleshooting steps you have already performed

Battery Wear Notice: Rechargeable batteries naturally lose capacity over charge cycles and usage time. Reduced runtime or gradual capacity degradation is normal wear and is not treated as a manufacturing defect.

3. Warranty Claim Procedure

All warranty requests must obtain RMA approval before you ship items back to us. Un‑authorised returns may be refused, delayed or sent back at customer cost.

  1. Contact Customer Support: Submit order details, product information and fault evidence.
  2. RMA Approval: If product return‑inspection is required, we will send an RMA number and return instructions via email.
  3. Return Goods: The RMA number remains valid for 30 days after issuance. Clearly mark the RMA number on the outer side of your parcel and share courier tracking number after dispatch.
  4. Technical Inspection: Our team inspects returned goods upon receipt.
  5. Final Resolution: If the fault is confirmed and covered under warranty, we will process replacement, repair, partial refund or other applicable solutions.

Processing note: After receipt and inspection of returned goods, replacement arrangements are normally completed within 2‑7 business days.

4. Tiered Warranty Support

Below terms apply only to confirmed manufacturing defects, excluding misuse, wrong installation, unauthorised modification, physical damage, label removal, normal battery wear and other warranty‑excluded conditions.

  • 0-6 months: Free same model replacement for confirmed non human caused defects. We cover shipping costs.
  • 7-9 months: Customer may select either 40% refund or product replacement. All shipping costs are borne by the customer.
  • 10-12 months: Customer may select either 30% refund or product replacement. All shipping costs are borne by the customer.

Contact customer service in advance to confirm applicable warranty tier, available solutions and exact shipping expenses. Final judgement depends on delivery date, product physical condition, provided evidence and our inspection results.

Replacements do not reset or extend the original 12‑month warranty period.

5. Warranty Exclusions

This limited warranty shall NOT apply to the following scenarios:

  1. Products beyond the 12-month warranty period.
  2. Damage resulting from misuse, improper installation, accident, negligence or unsuitable storage environment.
  3. Products opened, modified, disassembled or repaired without official authorisation.
  4. Missing, scratched, torn‑off or damaged warranty labels, QC tags and product identification stickers.
  5. Damage caused by fire, flood, extreme temperature, liquid exposure, corrosion or force‑majeure events.
  6. Normal capacity decline caused by ageing, charge cycles and regular daily usage.

6. Special Circumstances

Shipping Damaged Items

If you receive physically damaged goods upon delivery, keep original packaging and take clear photos or full unboxing videos as proof. Verified shipping‑damage cases will get eligible replacement or other corresponding solutions.

Compatibility & Functional Troubleshooting

Before returning for suspected incompatibility or functional faults, please get in touch with our support team. We may request laptop model, original battery part‑number, BIOS‑charging screenshots and visual evidence to diagnose issues.

Recurring Faults After Replacement

If the same problem occurs after receiving a warranty replacement, our team will separately review the final resolution based on order history and inspection outcomes.

Special Safety Reminder for Defective Lithiumion Batteries

Do not ship swollen, leaking, cracked, overheated or damaged lithium‑ion batteries by ordinary courier without our explicit guidance. Faulty lithium‑ion cells require special shipping arrangements. Please contact customer service first for safe return instructions.

7. Shipping Cost Allocation

Shipping responsibility depends on fault root cause, applicable warranty tier and inspection conclusion. Always confirm return rules and cost liability with support before sending items back.

  1. Verified shipping damage (with photo / unboxing‑video evidence): Seller covers relevant shipping cost for approved resolution.
  2. Confirmed manufacturing defects:
    • 0-6 months: Seller bears shipping charges
    • 7-12 months: Customer bears all shipping charges
  3. Non warranty cases (misuse, accidental damage, label damage, normal wear etc.): Customer takes full responsibility for return shipping, reshipping and all related handling fees.
  4. Returns without valid RMA approval may be rejected or returned at customer’s expense.

8. General Clauses

  • This warranty is limited to the original purchaser and is non‑transferable.
  • We reserve the right to revise this Warranty Policy without prior notice.
  • For return time limits, restocking fees, bulk‑order rules and refund rules, please refer to our Return and Refund Terms.